Policies

1.Payments and deposits

1.1 Our night daily rates are:

.    Quoted in South Africa Rand

.    Quoted per room for 1/2 person

.    Dinner and breakfast excluded in unit price

.    Check-in 14h00

.    Check-out 10h00. Failure to checkout on time will attract an additional full fee.

.    Invoices given only on request, Hourly rates available

1.2 Our day daily rates are:

.    Quoted in South Africa Rand

.    Quoted per room for 1/2 person

.    Check-in 07h00

.    Check-out 17h00. Failure to checkout on time will attract an additional full fee.

.    The day rates are the same full value irrespective of the amount of hours stayed.

.    Invoices given only on request, Hourly rates available

1.3 Standard deposit and payments:

.    50% deposit to confirm booking

.    Full payment when checking in

.    Confirmation of booking will only be issued once funds are cleared.

.    Any additional fee is charged if guest are extra with a minor (minor-less than 10 years old)

.    Booking by guest less than 18 years old may not be accepted unless accompanied by an adult.

.    Proof may be required in such cases by ID or any other valid means.

 

2.Cancellation Policy:

.    All cancellation must be given via writing e-mail or calls.

2.1 Standard:

.    The guest can cancel free of charge until 60 days before arrival. The guest will be charged   100% Of the total price if they cancel within 60 days before arrival.

.    No cancellation will be allowed if booking is within 1-2 days: full value charged

2.2 No show policy:

.    100% of the total value of the booking will be charged for room that is booked but the guest never checks in.

2.3 Room released:

.    In form of payment has not been received, your reservation will be cancelled without notification.

 

3.Booking Conditions:

3.1 Conditions of stay:

.    The owners and the management of Clermont lodge will not be held responsible for any loss or damage of items brought into premises

.    The owners and management of Clermont lodge  will not be held responsible for load shedding (Backup generators are however available on site)

.    All children are welcome

.    Wi-Fi is available in public areas and is free of charge

.    All further children and adults are charged at room rates per night for extra rooms.

.    Private parking is complimentary on site (reservation is not needed) if full they will be parked outside with full view of security guard.